beta

Helpdesk Assistant

24/7 internal assistant that answers employee questions from your knowledge base. Cites sources, opens tickets, escalates to humans when needed.

Book a Helpdesk Assistant demo See pricing

Features

What this module does

Search across your internal knowledge base (Ragnight)
Systematic citation of internal sources
Ticket creation: Zendesk, Jira, Freshdesk, GLPI, webhook
Escalation to human teams via Slack/Teams (security, HR, IT)
Automatic refusal of discriminatory questions
Pre-configured scopes: HR / IT / business / facilities
Available 24/7 in Open WebUI
Audit logs of all interactions
Multilingual (EN, FR)

Benefits

What you gain

−70% tier-1 HR/IT tickets
Instant answers 24/7, including weekends
HR/IT teams freed up for higher-value work
Faster onboarding for new hires
KB updates driven by real questions asked
Stops shadow ChatGPT purchases by employees

How it works

Employees ask their everyday questions in a ChatGPT-like interface,
accessible with their corporate credentials. The assistant searches
your internal knowledge base (procedures, policies, FAQs, runbooks)
and provides an answer that is:

Concise — 200 words max
Sourced — every claim points back to the internal document
Actionable — proposes the next step (ticket, contact, doc)

If the information isn't in the knowledge base, the assistant says
so honestly and offers to open a ticket in your support system
(Zendesk, Jira, Freshdesk, GLPI, or a custom webhook).

For critical situations (security, harassment, urgency), it
escalates immediately to human teams via Slack/Teams.

Pre-configured scopes

HR: leave, parental, remote work, training, expenses
IT: VPN, access, MFA, equipment, incidents, software
Business: internal processes, approval, escalation paths
Facilities: badges, rooms, travel, expense reports

Observed impact

60-70% reduction in tier-1 tickets (questions the KB already
answers but employees never read).

Other modules

beta

Law firms · In-house legal · Procurement

Contract Review

Contract analysis in seconds: executive summary, key-clauses mapping, risk flagging, comparison against your firm's internal precedents.

à partir de 8 000 €

Discover

beta

Exec · Sales · Product · HR · Consulting

Meeting Summarizer

Audio transcription + structured summary: decisions, action items (who/what/when), notable quotes. 100% local, Whisper included.

à partir de 5 000 €

Discover

See it in action

30-minute personalised demo on your own use cases. No commitment.

Let's talk

We reply within one business day.